Total Expert Email Content

Keep your clients and referral partners engaged with these ready-to-send emails in Total Expert. Whether you prefer to send them manually or have them automated, we’ve got you covered!

Q2 Total Expert Campaign

(Automated)

We’re continuing the momentum from Q1!

Our Q2 Total Expert Campaign builds on the strong engagement we saw earlier this year around cash-out refinancing and debt consolidation—with expanded content designed to meet the moment in today’s rate environment.  This time, we’re adding new topics that speak directly to your clients’ top questions: Should I buy now or wait?  How can I get ready to refinance when rates drop?

If you prefer not to participate, you must opt out by Tuesday, May 6th using one of the following options:

Cinco de Mayo Email

(Automated & Manual)

Add some flavor to your outreach with our festive Cinco de Mayo email! It’s cheerful, light-hearted, and a fun way to stay top of mind. Click here to access the email in Total Expert for manual sending. Want it automated instead? Click below.

Mother's Day Email

(Automated & Manual)

Celebrate the moms in your life—and your pipeline—with this warm and thoughtful message. Perfect for sharing appreciation with clients and partners. Available now in Total Expert.  Click here to send manually.  Prefer automation? Click below.

Memorial Day Email

(Automated & Manual)

Share a respectful message to honor and remember. This Memorial Day email is available for manual sending in Total Expert—click here to access.  Looking to automated?  Click below

Avoiding EPO's Email Template

(Automated & Manual)

Educate clients and help reduce the risk of EPOs with two email templates, both available for manual sending in Total Expert.

– Click here for the version recommended to send immediately after closing.
– Click here for the version to send a few months post-close.

Prefer automation? Click below.

Total Expert How-To Videos

Make the most of Total Expert with these quick how-to videos, designed to help you navigate key features more efficiently.

How to Send an Email in Total Expert

Learn how to filter your contacts, choose the right audience, select a template, and schedule your email for the perfect send time.

How to View and Understand Email Stats

Track your email performance with ease.  Learn how to find open rates, click-throughs and other key metrics to measure your outreach success.

Featured Loan Officer Content

Looking for inspiration? Our loan officers are using some fantastic resources to engage clients and drive business. Check out our timely Buy Now vs Buy Later Flyer, Historical Rate Flyer, and Preferred Lender Flyer

Buy Now vs. Buy Later Flyer

Help clients understand the financial benefits of buying a home now versus waiting with this informative flyer. It compares key aspects such as price, down payment, rate, incentives, cash to close, and monthly payment.

Highlands Preferred Lender Flyer

Position yourself as the go-to mortgage expert with a clean, customizable flyer that highlights your partnership perks with a builder. Great for open houses or agent handouts.  Ready to get a custom flyer made just for you? Click below to get started.

2025 Historical Rate Flyer

Help clients see the bigger picture with this updated flyer that compares today’s rates to past years. Perfect for consultations, open houses, or social posts.

Total Expert Social Media Content

The latest social media posts for May are ready to go! All the content is available in Total Expert—just click the images below to access and share.

What's New

Stay ahead of the curve with the latest marketing tools, insights, and resources!  Explore exciting new updates designed to elevate your marketing strategy.

Smarter Customer Intelligence Rate Alerts Are Coming to Total Expert

Exciting updates are on the way for the Customer Intelligence Rate Alerts and refinance journey in Total Expert. These improvements will help you more effectively identify and nurture refinance opportunities. Here’s what’s changing:

  • Smarter Targeting. The “Rate Benefit Threshold”—which can be either the rate drop that triggers an alert or a monthly savings amount—will be updated. We will be using Monthly Savings amount as the new journey trigger, and the amount with vary by loan type. For example, currently a 0.5% improvement will trigger for a 30-Year VA loan; moving forward a hypothetical $500 monthly savings improvement would trigger the alert.

  • Streamlined Campaign Content: The current 9-email campaign over 110 days will be replaced with a more focused series of just 3 emails over 30 days. Each message has stronger content and a clearer call to action to help drive response.

  • Improved Cadence: Instead of re-entering the campaign every 30 days, eligible contacts will now re-enter every 60 days—reducing the risk of over-communication and helping keep your outreach more effective.

We will be gathering feedback on the new process over the next few weeks and will cover these updates in detail on an upcoming monthly sales call, so stay tuned! We look forward to sharing results with you.

Frequently Asked Questions

I have an event coming up—how can I get a Highlands banner or tablecloth?

We don’t keep banners or tablecloths in stock, so you’ll need to purchase one. Standard designs are available on the HUB:  Banners & Tablecloth. If you’d like to include your team logo or add a QR code, our Marketing team can help with customization. We’re also happy to connect you with recommended print vendors.

You can download the standard presentation from the Marketing page on the HUB here. If you need help customizing it for your audience or making specific edits, reach out to the Marketing team—we’re here to help!

Maria Lenderton is a placeholder contact used in Total Expert. She isn’t a real person—her information is simply there until you update it with your own. Be sure to replace her details before sending or sharing any content!

What Does a Strong Brand Look Like?

Part of the “Level Up Your Brand” Series

Every loan officer—whether just starting out or seasoned—has a brand. But a strong brand does more than exist. It builds trust, attracts business, and leaves a lasting impression.

This month, we’re exploring what truly sets apart a standout personal brand in the mortgage world.

Gets the job done

Closes loans and delivers added value—whether through strategic insights, personal connection, or memorable service

Provides good service and ensures all parties are satisfied

Creates a lasting experience—clients remember, recommend, and return

Occasionally posts on social media or runs the occasional ad

Has a clear marketing strategy—shows up consistently online, follows up with their database, attends local events, and co-markets with agents

Maintains connections to grow business

Builds meaningful relationships and expands their presence with a personal touch—both in-person and online

Takeaway:

A strong brand isn’t built overnight—but it is built intentionally. And once it’s in place, it becomes your biggest advantage in a competitive market